Help center

How does an auction run?

Every auction runs for exactly 30 minutes. Bids go up in fixed increments the platform sets — you can never bid more or less than the next valid step. If a bid lands in the final moments, the clock extends slightly so everyone gets a fair chance.

Can I bid less than the current price, or make my own increments?

No. The room sets the next valid bid and it moves one increment at a time — that's what keeps the log clean and the room fair. Watch the bid button on any lot: it always shows the exact next amount.

How does auto-bid work?

Set the maximum you're willing to pay and the engine bids for you — one increment at a time, only when someone outbids you, and never a rupee beyond your maximum. If two auto-bids collide, the higher maximum wins at the lower one's next step.

Can I take back a bid?

No — every bid is binding. That's the point of fixed increments and public logs: nobody gets sniped by a retracted offer. Bid what you're prepared to pay, and if something went genuinely wrong, write to help@pashubid.in before the auction closes.

How do I sell an animal?

Post a listing with the animal's details, four photos (front, back, teeth, udder) and a short walking video. Once it clears moderation, you schedule the 30-minute auction. Set a base price you're happy with and an optional reserve — the reserve stays hidden from bidders.

Post a listing →

What does selling cost?

Listing is free. When a lot sells, PashuBid takes a platform commission that is shown to you on the order before any money moves — no hidden cuts, and the escrow release always matches it exactly.

What is a reserve price?

A hidden floor. If bidding never reaches it, the lot ends unsold — nothing is sold cheap and no money moves. Bidders only ever see "reserve not met" on ended lots.

Why does my listing need four specific photos?

Front, back, teeth and udder are what a buyer needs to judge an animal honestly from a distance — the same views a trader checks in a physical market. Lots missing them don't clear moderation, because the room only works when buyers can trust what they see.

What is KYC and what do the tiers mean?

Tier 1 (phone verified) lets you browse and watch auctions. Tier 2 adds bank and PAN verification and unlocks bidding and selling. Start from KYC verification — your progress is saved as you go.

Why is verification required at all?

Because money and livestock both change hands. Verified sellers are accountable for every listing they post, verified buyers can't bid under borrowed identities, and escrow payouts always land in a named, verified account.

Is my money safe?

Yes — payments never go to the seller directly. Your money sits in escrow until you confirm delivery, and you have a 24-hour inspection window to dispute. Read the full rules in Refunds & buyer protection.

When does the seller see my address and phone number?

Only after your funds are already held in escrow. Before that moment the seller knows there is a winning bidder — nothing more.

How does delivery work?

The seller arranges transport while your money is held. On delivery your 24-hour inspection window opens: check the animal against the listing, then confirm to release the payment or dispute to hold it.

What can I dispute, and how?

Anything the listing promised and delivery didn't match — wrong breed, missing papers, condition problems — filed from the order during the inspection window with at least two pieces of evidence. An officer rules within 72 hours: full refund, partial refund, or release.

The full dispute rules →

The seller never delivered. What happens to my money?

It comes back to you in full, automatically — a missed delivery refunds without you filing anything. The escrow system watches the clock so you don't have to.

Report an issue

For problems with an order, file a dispute from that order during the inspection window — it reaches our officers with the evidence attached. For anything else, write to help@pashubid.in and include your order ID.

Go to my orders →