Terms of service
Last updated: 5 October 2026 · Version 2.0
1. Accepting these terms
By creating an account, listing an animal, placing a bid or otherwise using PashuBid, you agree to these terms — the user agreement between you and PashuBid — together with our privacy policy and refund & buyer protection policy. If you use PashuBid for a business, you confirm you are authorised to bind that business. If you do not agree with these terms, do not use the platform.
2. Accounts and eligibility
- You must be at least 18 years old and legally able to enter contracts. Accounts belonging to minors are suspended on discovery.
- You give accurate, current information when registering and keep it up to date. One person, one account — duplicate and resold accounts are suspended.
- You are responsible for your credentials and everything done through your account. Tell us immediately at the contact below if you suspect unauthorised use.
- Verification tiers. Tier 1 (phone verified) lets you browse and watch auctions. Tier 2 (bank + PAN verified) unlocks bidding and selling. Some lots may require higher verification of the buyer before the handover completes.
3. Listing an animal
- You must be the lawful owner (or the owner’s authorised agent) of every animal you list, with the right to sell it.
- Listings must be truthful. Species, breed, age, health status, milk yield, medication history and photos must describe the actual animal. Stock photos, other animals’ papers and “representative” images are prohibited.
- Health papers travel with the lot. Vaccination records, vet certificates and any treatment history you declare must be provided to the winning buyer at handover.
- Every listing passes moderation before it enters the auction room. We may ask for extra photos, papers or a walking video; unresponsive or non-compliant listings are removed.
- A base price is required; an optional reserve price may be set. The reserve stays hidden from bidders until the auction closes.
4. Bidding and auctions
- Rooms run for exactly 30 minutes. Bids go up in fixed increments the platform sets per price band — you can never bid more or less than the next valid step.
- Soft close. A bid in the final moments extends the clock slightly so every participant sees the bid and can respond. The extension repeats while bidding continues.
- Bids are commitments. When your bid is the highest when the room closes, you have won the lot and entered a binding purchase obligation at that price, subject to the inspection rights in Section 6.
- No self-bidding. Sellers can never bid on their own lots, directly or through any other account. Bidders stay masked while a room runs; the full bid list becomes visible when it closes.
- Refundable deposit. Bidding requires a one-time refundable deposit per auction window — not per bid — returned if you do not win. Winning without completing payment forfeits the deposit and may suspend your account.
- Reserve unmet. If the highest bid is below the reserve, the lot closes unsold with no winning bid and no obligation on either side.
5. Payments, escrow and payouts
- Winning buyers pay into escrow after the auction closes. The money is held by our escrow provider — it is never sent directly to the seller.
- The seller is paid only after handover succeeds: the buyer receives the animal, completes the 24-hour inspection window (Section 6) without raising a qualifying issue, and the escrow releases. Raise an issue inside the window and the money does not move until the dispute resolves (Section 7).
- Refunds for cancelled, unmet-reserve or disputed lots follow the refund & buyer protection policy and land within two working days of resolution.
- Seller payouts are transferred to the verified bank account on file within two working days of escrow release.
6. Handover and the inspection window
- Winner and seller arrange delivery or collection through the platform. The animal must match its listing — papers, health records and the listing photographs are the reference.
- The buyer has a 24-hour inspection window from delivery to check the animal against the listing. Raising a qualifying issue inside the window freezes escrow and starts the dispute process (Section 7).
- After the window passes without a qualifying issue, the sale completes and the escrow releases to the seller.
7. Disputes and refunds
- Disputes are filed from the order during the inspection window, with evidence (photos, videos, papers) attached. The record travels with the order to our dispute officers.
- Qualifying grounds include material mismatch with the listing, undisclosed health conditions evidenced by papers, or non-delivery.
- Outcomes: full escrow refund to the buyer and return of the animal at the seller’s cost; a partial refund by agreement; or release to the seller where the listing is shown accurate.
- Repeated substantiated disputes against one account lead to suspension and forfeiture of the deposit.
8. Fees
Browsing and bidding are free. The platform charges sellers a 2% platform fee on the final hammer price of a sold lot — never the buyer — deducted at payout, shown before you list and again before you confirm a sale. Deposits, escrow and payouts are handled at cost by our payment partners; their transaction fees, if any, are disclosed at the point of payment.
9. Prohibited conduct
- Bidding on your own lots, bid suppression, or any arrangement to inflate prices.
- Listings or sales of protected, endangered, stolen or unlawfully owned animals; sales contrary to animal-welfare law.
- Fake papers, misdeclared age or health, photo substitution, shill accounts.
- Scraping, reverse-engineering, load-testing or interfering with the platform; circumventing escrow to transact off-platform.
- Harassment of other users, our staff or dispute officers.
10. Content you upload
You keep ownership of the photos, videos, papers and text you upload. You grant PashuBid a limited licence to host, display and use them to operate the marketplace — showing your listing, verifying your account, keeping the public record. You confirm you hold the rights to what you upload and that it does not infringe anyone else’s rights. Public record entries keep amounts and outcomes in anonymised form even after a listing is removed.
11. Suspension and closing accounts
- You can close your account any time from your profile. Open orders, live listings and escrow still in progress must complete first; data retention then follows the privacy policy.
- We may suspend or suspend-and-investigate accounts for breach of these terms, verified fraud signals, or legal requirement — with notice where the law allows.
12. Liability
PashuBid provides the room where deals happen: listing, bidding, escrow, records and dispute handling. The seller is responsible for the animal and its papers; the buyer for the decision to bid. To the extent law allows, PashuBid is not liable for the animal itself, indirect or consequential losses, or losses from off-platform dealings — which are prohibited precisely because they sit outside escrow and dispute protection. Nothing in these terms limits liability that cannot be limited by law.
13. Changes, governing law and contact
- Changes. Material changes to these terms are notified by email and in-product before taking effect. Continued use after the effective date means acceptance.
- Governing law. These terms are governed by the laws of India; courts of [jurisdiction city] have exclusive subject-matter jurisdiction, without limiting consumer protections mandatorily applicable to you.
- Contact. Questions about these terms: legal@pashubid.com. Disputes about a specific order: file from the order or use the help centre.