Refunds & buyer protection
Every rupee on PashuBid moves through escrow. The seller never touches your money until you have the animal and are satisfied — these are the rules the platform's escrow system enforces on every order, and the same rules apply to every seller on the room.
The escrow journey, step by step
Deadlines at a glance
| Milestone | Window | What happens if it lapses |
|---|---|---|
| Pay after winning | 24 hours | The order lapses, the lot may be re-listed, and your bid standing is affected |
| Seller delivers | While funds are held | Missed delivery refunds you in full — automatically, without you filing anything |
| Your inspection | 24 hours from delivery | No dispute filed means the animal is accepted and funds release |
| Dispute decision | 72 hours from filing | — |
What gets refunded — and what doesn't
- The seller misses delivery inside the delivery window
- The animal is a different breed than the listing states
- Health papers promised in the listing don't arrive
- The animal is sick or injured beyond what the listing disclosed
- Buyer's remorse after you confirmed delivery
- Details the listing disclosed (age marks, minor scars) that you missed in inspection
- Transport costs, unless the officer rules the seller at fault
- Orders where payment was never completed
Filing a dispute
Disputes are filed from the order itself during the 24-hour inspection window — officers see the listing, the photos and the delivery record alongside whatever you attach.
- 1.Open the order from My orders and choose File a dispute while the window is open.
- 2.Attach at least two pieces of evidence — photos, a video, or the documents that don't match the listing.
- 3.A dispute officer reviews both sides and rules within 72 hours — the decision and reason are published on the order.
Outcomes: a full refund returns every rupee you paid, a partial refund settles the difference the evidence supports, and a release completes the seller's payment when the listing stands.
Common questions
When does money actually leave my account?
At the moment you pay after winning — into escrow, not to the seller. From there the rupees only move again on a release (to the seller) or a refund (back to your source account).
The seller missed delivery — do I have to file anything?
No. A missed delivery refunds you automatically in full; the escrow system sees the lapse, not you.
This build is a demo prototype: no real money moves yet. The binding legal versions of these policies are reviewed before the platform accepts real payments — see Terms of use.